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Last update: 01.05.2023.

Rental Conditions and General Informations

Security deposit (credit card pre-authorization): the amount is calculated for each rental

Credit card
The Lessee should have a valid credit card (American Express, Mastercard, Visa). A credit card is required for the payment of additional costs, such as rental extension, fuel shortage at the end of rental, damage not covered by insurance, traffic violations, parking fines, etc.

Drivers age
A driver must be minimum 19 years old with a minimum 1 year of driving experience.

Personal documents
A valid driving licence and an identity card or a passport are required.

Car rental agreement
Before start of rental, Car rental agreement must be signed.

The purpose of rent
In exceptional cases, such as suspecting our vehicle would be used for illegal acts, we reserve a discrete right to decline a customer.

Minimum rental period
Rental period can be less than 24 hours with a minimal charge for 1 day of rental. Tolerable delay is 1 hour, after which an extra day is applied.

To reserve a vehicle, it is necessary to pay reservation deposit. Payment of reservation deposit is possible by credit (American Express, Mastercard, VISA). The payment instructions are sent by e-mail. The rest should be paid on vehicle pick up, by credit card, debit card or cash. If the total rental amount is less than reservation deposit, the full rental amount should be paid for the vehicle reservation.

Any new damage must be immediately reported to the Police. If the tariff includes participation in the damage, in case of damage, the Lessee pays for the repair in the minimum amount of 300,00 EUR up to the amount of participation in the damage. 'Full coverage' covers in full one damage (one harmful event). All vehicles are insured against liability for damage caused to a third party. Damage caused by our vehicle is covered by the insurance company up to the amount specified by law. The all above is valid if all conditions from the vehicle rental agreement are fulfilled.

Cancelation policy
In case of cancellation, reservation deposit is not refundable, but it can be used for the next rental.

End of rental before the agreed date
If the vehicle is returned before the agreed date, the contract is calculated with the return date + the additional 100,00 EUR fee for early return. New total amount can not be higher than previous agreed amount.

Fuel is not included in the price. The vehicle should be returned with the same amount of fuel as on pick up. If the amount of fuel is less than on pick up, missing fuel will be charged upon return, without refueling charge.

Price list of extraordinary expenses
Dry cleaning of the interior of the vehicle: 80,00 EUR
Lost or stolen car key: 100,00 EUR - 160,00 EUR (depends on key type)
Lost or stolen car documents: 200,00 EUR
Fueling wrong fuel: 100,00 EUR - 400,00 EUR (depends on the vehicle and where it is located)
Reinvoicing subsequent costs incurred in Croatia (parking ticket, speed ticket, etc.): 20,00 EUR + ticket + VAT
Reinvoicing subsequent costs incurred outside of Croatia (parking ticket, speed ticket, etc.): 35,00 EUR + ticket + VAT
Costs not listed in this price list will be charged as agreed and/or depending on the type of cost.